THE BEST ASSET TRACKING AND COMPLAINT MANAGEMENT SYSTEM IN THE MARKET

Directly raise complaint with the central support desk→ Reduce dependency on the intermediate staff→ Resolve issues faster→ Better coordination with the Central team, Vendor, and Technician→ Record all complaints raised→ Manage in house Technicians→ Record performance of each Assets and corresponding Vendors→ Data Analysis for better planning and Decision Making→ Improve efficiency and Reduce the cost of operations→ Integrate with appliances using Wattman Sensors

Asset Tracking and Complaint Management Software

Blynk brings you the revolutionary solution to monitor and manage your assets using a systemized approach. By installing our software, you can successfully manage your assets and resolve issues faster. Use Blynk and improve productivity and efficiency and place your business in a better position to increase your ROI.

Salient Features of our Solution

• Staff can directly raise a complaint with the central support desk
• Reduces dependency on intermediate staff
• Faster resolution of issues
• Better coordination with Central team, Vendor and technician
• Record of all the complaints raised
• Record of time utilization of all the in house technicians
• Record of performance of each asset as well as corresponding vendor
• Analysis of recorded data for better planning and decision making
• Improves efficiency and reduces the cost of operations
• Easy integration with directly appliances through wattman sensors

Supervisor Login – Key Features

– Summary of Assets, Active Tickets, Ticket categories

a. List of stores with associated assets, tickets, and projects

b. List of inventory

– Detailed information about each asset

– Detailed information about asset categories

– Detailed information about asset status

 – Detailed information about asset manufacturers

 – Detailed information about asset models

– Detailed information about asset suppliers

a. List of tickets – New, assigned, awaiting closure

 – Detailed reporting – assets list, tickets datewise etc

Only on Blynk “Mobile app for Staff to raise and monitor complaints”

• Login to respective accounts
• Select the Category of an Asset
• Chose asset and create a new complaint/ticket
• Submit complaint details with pictures etc and review the previously created tickets

Admin – Central helpdesk executive/manager

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