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Hospitality is on the Move – How Mobile Apps are Empowering Guests and Boosting Hotels’ Bottom Lines

Hospitality is on the Move – How Mobile Apps are Empowering Guests and Boosting Hotels’ Bottom Lines

Highlights from the article in Hotel Business Review Blog.

All major hotel groups worldwide are now focusing on mobile strategies in order to enhance the guest experience, offering fully customizable mobile apps that make all types of digital transactions simple for hotel guests —before, during and after their stays. As guests’ mobile apps are changing the way travelers interact with hotel staff and vice versa, staff mobile apps are also changing the way owners, managers, franchises and hotels groups are operating their properties. Mobile technologies have the unique potential to streamline hotel operations on the backend, and digital solutions for staff allow instant communication for enhanced employee efficiency and accountability.

Self-service is superior service

Technology vendors are raising the bar

Catering to the instant gratification generation

Greater staff efficiency through mobile technology

Mobile apps are branding gold

Mobile upselling and enhanced loyalty

Read the complete article here.

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