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Smart Feedback Features

DIGITIZED FORM

OVERVIEW

Allows guests to submit their feedback with one touch interface and which provides them with a great experience. You can make your customized hotel theme which thus makes your brand identity. You can also create, update and distribute new custom feedback forms digitally.

CUSTOMER VALUE

1.Ease of use by customers.
2.Improves quality of feedback.
3.Useful for tuning into areas where hotels require improvement.

 

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ADD ON FEATURES

MULTILINGUAL SUPPORT

Provides guests with options to choose from various national and international languages. Smart feedback gives the option for customers to choose from their preferred language which makes them feel safe and connected.
Customer Value:
1.Interact with hotel service in their preferred language.
2.Reduces risk of misinterpretation.

DOWNLOADABLE FEEDBACK APP

Staff members can collect feedback on the move using their own phones or tablet. Easy and fast to use feedback form enables customers to make feedback which increases the loyalty of guests.
Customer Value:
1.Anytime, anywhere feedback.
2.Increases probability of getting quality feedback.

E-MAIL NOTIFICATIONS

Get feedback forms instantly delivered to inbox of hotel staff. This can help to act on feedback instantly before checkout to take corrective actions to address guest concerns.
Customer Value:
1.Help to address guest concern in timely fashion, thus help in retention or improving repeat business.

SOCIAL MEDIA INTEGRATION

Social connectivity feature allows guests to share images and content about their experience during their stay in your hotel via Twitter and Facebook.
Customers Value:
1.Enhances brand visibility.
2.Builds trust for future customers.

URL INTEGRATION IN YOUR WEBSITE

We also help you to integrate URL on your website so that customers can give feedback through your website directly.
Customer Value:
1.Ease of making feedback on your website.

VIDEO BASED HOME SCREEN

It allow you to play branding or other promotional videos when feedback kiosk is idle.
Customer Value:
1.It provides an opportunity to monetize or promote offering in idle time of feedback application (kiosk mode).

USAGE METRICS AND GOOGLE ANALYTICS

If you want to know how your current product is being used and who all are using effectively, We provide custom designed usage metric and an integration with Google analytics.
Customer Value:
1.Helps in addressing product implementation and usage related gaps to get desired value.
2.Optimize operational efficiency.

DETAILED ONLINE AND .XLS REPORTS

Allows gaining insights with integrated analysis tool and thus helps to export data easily and analyze department wise. Reports make easy for the hotels to make alterations wherever required.
Customer Value:
1.Gaining insights for future improvements.
2.Help hotel to dissect customer preferences on various dimensions.

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