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One of the biggest challenges hotels face while implementing their Blynk mobile app is to set up their internal process where the front desk enters the guest details in Blynk’s control panel so that guests can login to the app.

We have now released a new version where the hotels can skip this step completely. Guests can now login to the app with their last name and room number without these details having to be pre entered by the hotel’s front desk. Guests can then make requests like they did in the past. The hotel staff will receive the guest name and room number with each request and they can process the requests as usual.

So now hotels can start using their Blynk app from day one.

  • Blynk releases the app on the app stores
  • Hotels add the Download App badge in their guest reservation emails and website
  • Hotels enters the hotel staff details in the control panel so that the staff can receive guest requests by SMS, email or control panel alerts.

And that’s it. Now all you have to do is let guests download the app and make requests :)

Existing customers who wish to convert to this version, please contact us.

International Language

We are excited to announce that your apps can now support all international characters. So if you have guests who speak different languages, go ahead and add content in those languages in your app. A typical scenario would be to support your native language for local guests, English and other languages for international guests. Hotels can now have their apps in Spanish, German, French, Chinese, Japanese, Arabic or any other language.

Text Boxes

Till now, we only supported plain text. You could not format the text like you are used to in Word. We have now upgraded the text box so you have the same powerful text formatting options like in any regular word editor.

Hyperlinks

Guests can click on a hyperlink within any article and directly open the website. So you can link your website pages, websites of local businesses (you can also charge them for clicks from your app) and so on. (See our earlier post on Hyperlinks).

Rich Text

Till now you could only have plain text. But now the app supports Rich Text. You can change the font, font size, colors, make your text bold, add bulleted lists. Make your text more readable and highlight important points in the article.

Embed Images

In the old version, we have 2 templates to show your beautiful property to the guests.

Picture – Text and Picture Gallery. In Picture – Text you can add an image and the image is placed by default first and the text follows. This template is still there. In the Picture Gallery template, which also is still there, you can show slideshows.

However now you can have greater control of how the images are visible. In the text template, you can embed images wherever you want in the article. This could be used in many powerful ways. For example, you can use this to add social media icons at the bottom of every article.

Test SMS and Email

Now there is an easier way to ensure that you do not miss guest requests to the new mobile number or email address that you have added in the Staff and Shift Master.

When adding a new staff or when changing an existing staff’s mobile number or email address, simply click on ‘Send Test Email’ or ‘Send Test SMS’ to test that this feature is working for the new mobile number or email address.

Missing guest requests is not an option, for you, or for us.

PDF Template

For some types of content, PDF is better than images. Some examples are,

  • multi page restaurant menu
  • spa treatment menu
  • hotel directory
  • emergency contact details

We are happy to announce that you can now show PDF content to your guests by uploading PDF files in the Control Panel. Look for a new PDF template as highlighted in the screen above and add your PDF file.

 

 

Location Number

 

 

 

In the earlier version, in Amenities template, you could not set the location number of content within Amenities. We have now added this field as you can see in the below screen.

Location Number

So now you can decide the order of the content by setting its location number. This is the same way like you do for other content in the Control Panel.

Guest Login

 

Everyone hates to remember a new password. So now your hotel guests have an easier way to login to your app. They can simply login with their ‘last name’ as the username and their ‘room number’ as the password. This is the same method commonly used to login to hotel Wifi also in many hotels.

Some of our earlier customers continue to use the method of giving their guests, the unique Guest Password which is auto generated by the Control Panel. So your apps will also accept the older method of ’email address’ as username and the unique ‘Guest Password’ as password also.


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