17 Apr 2013
Highlights from an article from Hotel Management.
Radisson recently announced a national pilot program, launched across four U.S. properties, designed to innovate guest touch points and ultimately enhance the hotel guest experience.
Among those touch points is improved technological advances and initiatives that Radisson is currently exploring and have begun implementing to simplify and personalize the guest experience from the point of reservation through check-out.
As the hotel industry continues to provide novel advances in digitally driven customer interaction, Radisson is seeking to provide a vast array of tech enhancements designed to optimize time, accessibility, convenience and mobility.
Beginning in March 2013 through spring and summer 2013, Radisson guests visiting select pilot hotels in La Crosse, Wis., Phoenix, Salt Lake City, and Seattle will embark on heightened, technology-driven advances that further deliver on the brand’s “Yes I Can!” service philosophy. Upon completion of the pilot program in August, Radisson will evaluate the performance of the enhancement elements and determine potential brand-wide implementation in September 2013.
The enhancements that are in the program include:
- Check-In Choice Kiosks
- iConcierge Mobile App
- Internet Connectivity